Support that moves you forward.
Technical problems don't have to slow you down. Get answers from CJIT Assist, connect with our support team, or check your infrastructure — all in one place.
What can we help
you solve today?
Ask our AI technician for instant guidance, or send your issue to a CJIT support specialist.
Your support center
Start with a question.
We'll find a way forward.
From password resets to secure network connections, CJIT Assist can help you troubleshoot common problems.
CJIT Assist.
Instant troubleshooting powered by Llama 3.1 on Cloudflare Workers AI.
Hello! I'm CJIT Assist. I can walk you through VPN, email, account access, printing, networking and more. What can I help you troubleshoot?
Submit a ticket.
Tell us what's happening. You'll receive a unique reference and private tracking key.
Issue details
A little information helps us route your request.
AI-assisted triage
When you submit, our AI creates an initial suggestion for your issue. A technician can then review and respond in the admin console.
Keep your tracking key
You'll receive a ticket number and private tracking key on the confirmation screen. Save both; the key cannot be recovered or emailed on the free plan.
Track your ticket.
See your ticket status, AI suggestion and any visible technician updates.
Find your support request
Use either your CJIT reference or your email, together with your private tracking key.
Knowledge base.
Step-by-step troubleshooting guides, maintained by CJIT Systems.
System status.
Checks run every five minutes for configured public endpoints; heartbeat agents report private infrastructure.
CJIT-managed infrastructure
Live records| SERVICE | MONITOR | LAST CHECK | STATUS |
|---|---|---|---|
| Loading service records… | |||
Admin console.
Ticket management, knowledge editing and infrastructure monitoring for CJIT administrators.
Authorized personnel only
Enter the admin password configured as a Cloudflare Worker secret.
Support queue
| REFERENCE | REQUESTER | ISSUE | PRIORITY | STATUS |
|---|